Privacy Policy

1. Introduction

At St. Nick’s Security Service, your privacy and security are our top priority. This policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or use our services — including communications that may involve automated tools and AI-based support agents.

2. Information We Collect

We may collect the following types of personal information:

Name, phone number, and email address

Business name and service location

IP address and browser/device type

Message history via web form, chat, email, or phone

Interaction data with our website or ads

3. How We Use Your Information

Your data may be used to:

Respond to service inquiries

Book or confirm appointments

Provide security assessments

Improve website functionality

Send service-related messages and updates

Conduct customer service or feedback requests

4. AI-Powered Communication & Support

We use AI-powered virtual agents to assist with certain inquiries, respond to messages, and streamline communication. These agents operate under strict privacy protocols and are trained to assist — not replace — human interaction.

⚠️ Conversations with AI assistants may be reviewed by staff to ensure accuracy, safety, and compliance.

5. Text Messaging (A2P Compliance)

By submitting your information, you agree to receive automated text messages (A2P) or calls from St. Nick’s Security Service for service-related communication, including scheduling, updates, and confirmations.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text or contacting us directly.

We adhere to 10DLC A2P industry regulations and ensure compliant use of carrier-approved messaging routes.

6. Sharing of Information

We do not sell, rent, or trade your personal data. Your information may be shared with trusted partners only when necessary to:

Complete services you request

Comply with legal obligations

Prevent fraud or misuse

7. Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to monitor traffic and improve your experience. These tools collect anonymous data like session duration and page interactions.

You can disable cookies in your browser settings.

8. Data Security

We follow industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. All communication is encrypted using secure SSL protocols.

9. Your Rights & Choices

You have the right to:

Access the personal data we hold about you

Request corrections or deletions

Opt out of marketing communications

Withdraw consent for AI-assisted communication or text messaging

To make a request, contact us at [email protected].

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

For questions about this Privacy Policy or your data:

📧 [email protected]
📞 (904) 418-7754
📍 Jacksonville, Florida